Cancellation Policy

As a small practice, late cancellations and missed appointments have a significant impact. Your session time is reserved especially for you.

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations or missed appointments with less than 24 hours’ notice may be charged at 100% of the session fee. Exceptions may be considered on a case-by-case basis in circumstances such as illness or emergency.

Consent & Responsibility

By booking and attending a session, you acknowledge that participation is voluntary and that you take responsibility for communicating your needs, boundaries, and any relevant health information.

Sessions may include approaches such as Remedial Massage, Biodynamic Craniosacral Therapy, Holistic Bodywork, Sound-based Practices, Chi Nei Tsang, breath-based practices and supportive conversation. You may pause or stop a session at any time.

Health Disclaimer

The services offered at RADA are intended to support wellbeing and are not a substitute for medical, psychological, or psychiatric care. Sessions do not diagnose, treat, or cure medical conditions.

Clients are encouraged to seek advice from a qualified medical or mental health professional for any health concerns, diagnoses, or symptoms. RADA does not replace conventional medical or psychiatric treatment.

Confidentiality

All sessions and client information are treated as confidential. Client records and documents are kept securely and accessed only for the purpose of providing care.

Confidentiality may be broken only in the rare circumstance where there is a serious and immediate risk to the client or others, and seeking medical or emergency assistance is necessary.

Ethics & Values

RADA is grounded in respect, care, and integrity.

The practice is inclusive and welcomes people of all ages, genders, backgrounds, identities, beliefs, and lived experiences. Every client is treated with dignity, respect, and consideration.

Discrimination, harassment, or hate speech is not tolerated.

RADA operates as a paperless practice where possible, reflecting a commitment to environmental responsibility. Organic, vegan, and cruelty-free oils and creams are used as part of a considered and ethical approach to care.

Ethical practice, clear communication, consent, and professional boundaries guide every interaction at RADA.